Reconsider doing any kind of business with this customer. Customer received no loss from a company but left negative feedback anyway. In this age of e-commerce and selling on multiple channels, there are from time to time situations where an item is out of stock when an order is to dispatch. Refund issued immediately, customer provides negative feedback anyway against the company and is non-responsive to any requests to improve their experience and modify the feedback.
Then, when the item restocked, customer reordered and proceeded to leave a rating of a 3, which on many channels is just as bad as a one or a two. Even though 3 is supposed to represent neutral, it is not neutral but is directly prohibitive to feedback metrics online. Customer also non-responsive to any requests at an attempt to improve her experience and modify the feedback.
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